Experts Recommended Shopping Mall Owners to Install Skylex Information Systems

Most of the people of modern times remain too much busy in their office work and family responsibilities. Because of this, they do not get adequate time to look for different types of general stores located in varying places to buy edibles, consumables and durables for their personal and residential needs. Instead, these people prefer to visit shopping malls located in their cities or suburbs to perform shopping activities in the comfortable manner as possible. Specifically, individuals choosing to acquire different types of items from the shopping plazas get the opportunity to buy everything without wasting time in finding different types of local shops or stores. Besides purchasing of merchandises, many people prefer to visit these one-stop retail plazas to enjoy their outings in weekends.  

Nevertheless, as the coin incorporates two different sides, in the similar manner visiting the shopping mall may sometimes prove to be the danger for people. Major reason for this is that many times, owners and managers do not remain equipped with proper and effective security and information systems to assure safety of visitors, buyers, owners and employees of stalls and other individuals. 

Thus, many experts have recommended installing voice-detection technological system offered by the well-known Israeli company named Skylex in the attempt to overcome or to deal with safety and security issues within the property in effective way as possible. Currently, this technology is used in contact centers, but experts are seeking to introduce the same in other areas. For instance, mall owners can use emotion-analysis system for almost everything, like tracking different areas of the entire premise, identification of visitors and other operations go on in separate stalls and other internal operations. 

Extended Applications of Skylex Info System

Until now, the emotion detection or Interactive Analytics solution offered by the aforementioned solution provider of Israel has found its wide application to accomplish two important tasks, which include 

Customer Retention in Real Time

Voice analysis systems introduced by the Skylex Company has played its major role to achieve retention of customers in real time. This statement is because emotional analysis detects and displays the truth present in spoken words of client companies tracked during phone calls. 

Delivers High Effectiveness during Telemarketing and Other Promotional Campaigns

Emotion detection systems offered by the Israeli company can now be used to record communication goes on between sales executives and target customers over phones, Skype and other essential online communication mediums. Here, the system analyze the reaction of target audience towards the information provided by telemarketing executive and simultaneously, the behavior and skills of telesales personnel to deal with queries of prospects and customers. Thus, by providing each minute detail about the telesales or telemarketing activity, business firms particularly call centers can use the system to undergo promotional and marketing campaigns successfully.