Optimize Your Call Centers by Using Interactive Analytics Solution of Skylex

Are you an owner of a call center company looking to bring advancements in your already existing business operations? Are you bearing huge costs in providing good training and mentoring your subordinates to handle calls or telemarketing activities? If your answer to both of these questions is yes, you should definitely look for the optimum Interactive Analytics solution offered by the well-known Israeli company named Skylex.

IA tools provide owners and managers of companies involved in providing outsourced services or organizations involving telesales and telephonic banking activities with supervision and management power to facilitate optimization of commercial-level operations. In fact, outstanding software solution offered by the Israeli company has made it one of the leading technology and business players worldwide. 

IA System and Optimization

IA solution suite of the Skylex Company provides different types of functional benefits to contact centers and other similar types of outsource organizations and other valuable properties worldwide.

• Emotion detection system offered by the company allows for detailed analysis of emotional conditions highlighted during the communication of clients and operators in offline and in online modes.

• Voice solution based on IA software suite provides online monitoring and tracking of various conversations to avoid all sorts of conflicting situations.

• Self-training facilities for operators via listening of conversations selected by supervisors and managers with the help of detailed estimation of various emotions present in interlocutors.

• Emotional analysis system helps company and its professionals with additional benefit of analyzing various statistical data related to satisfaction of clients on special service and marketing campaigns.
“SKYLEX Interaction Analytics reduces operators’ subjectivity, and increases self-training and motivation by integrating performance level indicators into the system.” Read more about the Skylex’s role in providing customer satisfaction from here.